Susan Partnow is an organizational development and training consultant and teaches Compassionate Listening and many other empathy and compassion building processes Contributor to the book: Practicing the Art of Compassionate Listening
How to Build a Culture of Empathy & Compassion?
1. Set the Intention (value it; talk about it; name and invite it).
2. Slow down to the speed of wisdom to make space for it.
3. From the Inside Out: Cultivate self awareness and regulation - know your triggers; do the practice with compassion & BE Compassion.
4. Build community from these principles - to embrace conflict, differences, challenges as opportunities to deepen intimacy, understanding, connection - and find creative solutions like Restorative Circles. http://cultureofempathy.com/References/Experts/Susan-Partnow.htm